Shipping policy

Order Shipping

Orders are prepared and shipped starting from the official product release date.

All products are shipped from within the European Union.

We strive to ship orders as quickly as possible once the products are available in our warehouse or fulfillment location.

For in-stock products, orders are usually processed as soon as possible after payment confirmation.

For pre-order products, shipping timelines start from the official release date or from the date the products become available in our warehouse or fulfillment location.

Delivery Times

Estimated delivery is usually 3–6 business days from shipment.

Pre-orders follow the same delivery timelines starting from the official release date or from the date the products become available for dispatch.

All orders are dispatched from the European Union, which may help reduce customs-related delays for customers located within the EU.

All delivery times are estimates and are not guaranteed.

Delays may occur due to supplier issues, distributor delays, high order volumes, customs checks where applicable, or carrier processing times.

Distribution Delays

In some cases, product releases or availability may be delayed due to factors beyond Smart Deals TCG’s control.

By purchasing from Smart Deals TCG, you acknowledge that:

Supplier, distributor, or manufacturer delays may affect shipping times
Such delays are not directly attributable to Smart Deals TCG
Estimated release and shipping dates may change without prior notice

Smart Deals TCG will do its best to keep customers informed in case of relevant delays.

Shipping Costs

Shipping costs:

Are calculated at checkout
May vary depending on the destination, shipping method, and order volume

Any promotions, including free shipping offers, will be clearly indicated on the website.

Tracking

Once your order has been shipped, you will receive an email with a tracking number to monitor the delivery.

Tracking updates may take some time to appear after the shipment has been handed over to the carrier.

Customer Responsibility

The customer is responsible for providing accurate and complete shipping information at the time of order.

Smart Deals TCG is not responsible for:

Incorrect or incomplete addresses
Failed deliveries due to recipient absence
Delays caused by incorrect customer information
Packages returned to sender due to non-collection or delivery failure

Any additional costs for reshipping may be charged to the customer.

Delivery Issues

In case of delivery issues, damaged packages, or missing items, please contact us promptly at:

administratio@smart-deals.store

Please keep any evidence, including:

Photos of the external package
Photos of the damaged product
Photos of the shipping label
Any communication from the carrier

If the package appears visibly damaged upon delivery, we recommend accepting it with reservation where possible, or refusing delivery if the damage is severe.

Contact

For any shipping-related inquiries, contact us at:

administratio@smart-deals.store

Business Address

Pooley House
E1 4PU London
United Kingdom